Hostimpress Refund Policy
Last updated: 05 January 2025
At Hostimpress (“we,” “our,” “us”), we are committed to providing exceptional hosting services, products, and customer support. While we strive for complete customer satisfaction, we recognize that circumstances may arise where a refund is requested. This Refund Policy outlines the terms, conditions, and limitations under which refunds may be issued. By purchasing or using our services, you agree to this policy in full.
Introduction
Hostimpress aims to deliver top-quality hosting services and related products. Our refund terms are designed to be fair while safeguarding the sustainability of our operations.
This policy applies to all customers worldwide and may be updated at any time without prior notice. Any changes will take effect immediately upon posting on our website.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for select services, subject to the conditions below.
Eligible Services
Web Builder packages
Web Hosting
WordPress Hosting
Email Hosting
Conditions for Refund
Requests must be submitted within 30 days of the original purchase date.
The request must clearly state the service(s) to be refunded and the reason for cancellation.
The guarantee applies only to the first subscription term (initial purchase) — renewals are not covered.
Customers are encouraged to contact our support team at support@hostimpress.com first to resolve any technical or performance concerns before requesting a refund.
Partial Refunds
If premium add-ons, additional resources, or extra services were used during the first 30 days (e.g., premium mailbox, extra storage), the cost of those will be deducted from the refund amount.
Non-Refundable Services
Certain products and services are non-refundable due to their nature, provisioning process, or third-party costs:
AWS Hosting
Google Cloud Hosting
VPS (Virtual Private Server) Hosting
Domain Services: Domain registration, transfers, renewals, and privacy protection
- .ae Bundle
Backups & Data Protection services
Email upgrades
Hosting plan upgrades
Renewal fees for any service
Gateway Fees & Service Charges
Any gateway or processing fees charged by third-party payment providers are non-refundable. Refund amounts will exclude these fees, as they cannot be reclaimed from the payment provider.
Refund Request Procedure
Step 1: Contact our Customer Support team at support@hostimpress.com with your account details and reason for the refund.
Step 2: Our team will review eligibility under this policy.
Step 3: If approved, refunds are typically processed within 10-20 business days. Processing times may vary depending on your bank or payment provider.
Refund Method: All refunds will be issued to the original payment method used.
Situations Where Refunds Are Not Granted
Refunds will not be issued if:
Your account was terminated for violating our Terms & Conditions (including abuse, illegal content, or prohibited use).
Services were used for unauthorized purposes such as excessive resource consumption, file storage unrelated to hosting, or spam distribution.
The request relates to auto-renewal charges — customers must disable auto-renewal before the billing date if they do not wish to continue service.
Promotions, Discounts & Special Offers
Services purchased under special promotions or discounted pricing are subject to the terms of that promotion. In some cases, promotional products may be non-refundable. If a refund is allowed, it will be calculated based on the discounted purchase price, not the standard rate.
Limitations of Liability
Hostimpress does not guarantee that every customer will be satisfied in all circumstances. We recommend contacting support before requesting cancellation to resolve any issues.
We are not responsible for costs related to third-party services such as domain names, website design, or migration assistance.
Non-recoverable expenses (e.g., third-party licenses, integrations, or custom development work) are excluded from refunds.
Dispute Resolution
If you have concerns about your service, please contact our support team before initiating a chargeback. Unjustified chargebacks may result in suspension of all Hostimpress services linked to your account until the matter is resolved.
Changes to This Refund Policy
We reserve the right to amend this Refund Policy at any time. Updated versions will be posted on our website, and continued use of Hostimpress services constitutes acceptance of the revised terms.
Contact Information
For questions regarding this Refund Policy, please contact:
Hostimpress
Email: support@hostimpress.com
Website: https://hostimpress.com
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